HEWI London Returns Policy
Buyers must email with any questions before purchasing an item.
All items are listed as accurately as possible on hardlyeverwornit.com.
We do not accept returns unless the item has been incorrectly described in the listing.
The return postage costs will be covered by the buyer, unless the item has been incorrectly listed or an agreement has been made with the seller.
Returns will be permitted if an item has been incorrectly listed by the seller (i.e. Not genuine, incorrectly described).
Items are considered incorrectly listed within the bounds of good sense (i.e. if the presence of three scratches is mentioned in the listing and there turns out to be a minor fourth, return will not be permitted)
All underwear and Swimwear items are strictly non-refundable. Please ask the seller for detailed guidance on size if required prior to purchase.
Buyers have 7 days, to apply for a return authorisation. If no application is made, the seller will be paid after 7 days.
In the event of any dispute, or goods being damaged, please notify us/your seller before returning an item.
Details of where to send the item will be given. Upon receipt of the item, in the same condition as it was sent, hardlyeverwornit.com will refund the seller in the manner the payment was made.
In keeping with the high standards on hardlyeverwornit.com, the item must be returned unworn, unused, and not damaged in any way. If it is suspected that a buyer has used or worn an item, then the refund may be refused and the item returned to the buyer.
All items must be suitably packaged and in the exact condition in which they were sent.
Items for return must be sent by recorded delivery, or the equivalent in your country, and records should be kept of the shipping/postage date, and tracking followed.
Items should be sent and postmarked within 3 days, and received by the seller within 7 days.
Sellers cannot be held responsible for returned items being lost or damaged in the post, so hardlyeverwornit.com recommends insuring packages.
In the event of a non-genuine, item being listed, with an intent to sell as genuine, feedback should be given to hardlyeverwornit.com and the seller will be blocked from listing further items.
If you need help, please notify us online, and we'll do our best to resolve any issues or disputes.
We will contact the seller for you, and ask them to solve any problems promptly.
PLEASE NOTE WELL
Hewi London does not accept any liability with regards to individual terms made between buyer and seller.