Careers at HEWI London

Reporting to the Operations Manager, this is an exciting role for an experienced ambitious team player with opportunity for career progression as the company expands.The Role:As part of a small, fast-paced online fashion business, you will be responsible for:

- Overseeing general office management, maintaining a strong focus on service and elevating standards to the required high level
- Driving the team to deliver exceptional service to clients, managing customer service team, assisting in the recruiting process as the business requires/ expand
- Responsible for resolving day to day office issues such as customer service queries, logistics solutions and listing of online items
- Be the go-to person for the admin team, finding solutions to everyday issues
- Liaising with the storage/ warehouse facilities manager and coordinate logistics
- Oversee customer queries providing updated status reports to management
- Assisting customers with order enquiries via email and telephone
- Manage accounts effectively and professionally, resolve any order discrepancies
- Review and maintain orders through the order management system
- Proactively communicate issues pertaining to client accounts - to the relevant internal business partners and customer
- Ideally a strong operations background/ experienced office space function
- Liaising with Management on new starters and ensuring all IT, desk space is in place
- Producing and implementing office policies
- Overseeing the Front of House function
- Excellent planning and organisational skills
- The ability to work calmly under pressure
- In charge of handling customer refunds
- Order supplies for the office
- Process payments to partners

The Ideal Candidate

Desired Skills:
- Previous experience in the luxury/ fashion sector
- Excellent verbal and written communication skills
- Knowledge of luxury brands
- Ability to work under pressure in a fast-paced environment
- Confident, articulate and eloquentProficient user of IT systems, both customer service specific and windows packages
- Strong listening skills
- Problem solver with strong organizational and follow-up skills
- Flexibility in schedule, able to assist with overtime if necessary
- Clean driver's licence would be desirable as car may be provide with the role

Social is at the heart of HEWI London and Street. Our mission is to give the 1-1 relationship HEWI has with its members, social plays a vital role in HEWI business model and strategic approach.

Creatively, our goal is to build campaigns that prioritise earned media and social conversation. Brand marketing campaigns and strategies are developed in-house, without the traditional advertising agency model. You will need to be creative, organised, have impeccable taste and be aware of social trends.

Our social channels are always on, and you will work closely with the Marketing Manager and wider team to manage the delivery of the Social arm of key Brand activity, such as; PR/Social activity, Content programmes, Editorial content and much more, across both Paid and Owned.

Our editorial and content strategies are underpinned by audience insight and trends identified through social listening and you will be responsible for developing and executing these strategies.

All in all, you are a positive and active person, who leans into every challenge, every campaign, every day. You're positively disruptive, you constructively challenge, you inspire, deliver and collaborate.

Responsabilities

- Manage campaigns across key channels, from idea to execution and reporting
- Creatively lead with the planning and production of all social campaigns.
- Development of HEWI's editorial calendar, including overseeing the creation and delivery of compelling, seasonal campaigns as well as always-on daily social media content
- Contributing and leading at a strategic level to deliver against goals in the Social Media Channels
- Ownership and development of top-level social media marketing roadmap, identifying key campaigns, conversations, partnerships and moments in the year to man an impact.
- Management and tracking of campaign performance and BAU activity against KPIs

The Ideal Candidate

- Strong experience in managing creative campaigns and multiple social media channels
- Strong understanding of brand and direct to consumer marketing
- Creative and comfortable generating numerous ideas
- Experience coordinating the writing, scheduling and publishing of content across all channels
- Strong copywriting skills
- Interest in Fashion and aware of fashion trends.
- Must be analytical with strong reporting and metrics experience to measure and understand campaign successes
- 3 years or more experience in a similar role ideally in the fashion sector
- A love of fashion and luxury

Language skills

- English, Native or bilingual proficiency

As part of the customer service team in a fast-growing and fast-paced online fashion business, you will be responsible for:

- Assisting customers with order enquiries via email and telephone
- Provide product and service information to customer
- Provide an impeccable level of customer service to clients
- Manage accounts effectively and professionally
- Work with operations teams and customer to resolve any order discrepancies
- Stay on top of all customer queries providing timely and updated status reports to the CS Manager
- Review and maintain orders through the order management system
- Proactively communicate issues pertaining to his/her account – to the relevant internal business partners and customer
- Excellent customer service and problem-solving skills
- Organise VIP deliveries
- Excellent planning and organisational skills
- The ability to work calmly under pressure

The Ideal Candidate

Desired Skills:
- Previous experience in the luxury/ fashion sector
- Excellent verbal and written communication skills
- Knowledge of luxury brands
- Ability to work under pressure in a fast-paced environment
- Confident, articulate and eloquent
- Proficient user of IT systems, both customer service specific and windows packages
- Strong listening skills
- Problem solver with strong organizational and follow-up skills
- Flexibility in schedule, able to assist with overtime if necessary

Hardly Ever Ltd is looking for a highly motivated individual to join the team as an Administration Intern!

You will be working at the Hardlyeverwornit.com offices located in central London, opposite Selfridges next to Bond Street tube station, assisting the team by managing messages from clients, listing high end designer items and performing other relevant administrative tasks.

We will cover your travel expenses and we will provide you with a contribution for your lunch.

Starting date: as soon as possible!

Requirements:

Proactive attitude
- Fluent in English both written and oral
- Keen eye for fashion
- Ability to work in a fast-paced environment

If you think you are the right candidate please send your CV to careers@hardlyeverwornit.com

We are looking for a highly skilled individual with proven experience in theming and plugin development, and website maintenance.
Role: As a WordPress developer, you will be responsible for update and maintenance of the existing website and implementing new features and plugins.
Key Skills:
Essential solid WordPress and WooCommerce development
Strong understanding and experience of front-end development and technologies including HTML5, CSS3, JavaScript, JQuery
Proven experience of developing and designing responsive websites
An understanding of CSS changes to ensure consistency of style across platforms / browsers
Converting layout's into working HTML pages
Highly Desirable:
Knowledge of PhotoShop
Understanding or experience of PHP back-end development
Knowledge or experience with RESTful API’s and formats (XML/JSON)
Experience in importing products into Woocommerce
This position is for a 6 month contract with a view to a permanent position. Please only apply if you are able to start immediately.
Negotiable Salary.
Please note that we will require a portfolio demonstrating work and showing relevant eCommerce websites in order to be considered for this position.

You will be responsible for overseeing items to be approved on to the platform and the standard of the team's listings, the appearance of the content on the homepage/new in. You will need a very good eye for detail, be observant and a quick thinker with a great knowledge of luxury items.

You will be checking items for authenticity, pricing and suitability and ensuring items are being approved in a timely manner. Confidence in communicating in clear and correct written English is essential for rejecting items or requesting further information.
You will need to be highly organised and able to work in a high pressure environment.Superb knowledge of luxury fashion brands

Profile:
High interest in fashion and luxury brands

Skills / Experience:
Excellent eye for detail
Highly organised
Excellent knowledge of excel and Google apps
Fluent in written and spoken English

Hardly Ever Ltd is looking for a highly motivated individual to join the team as a Photography Intern!

You will be working at the Hardlyeverwornit.com offices located in central London, opposite Selfridges next to Bond Street tube station, assisting the team by photographing high end designer items, helping with website image maintenance, retouching/enhancing images in Photoshop and performing other relevant tasks.

We will cover your travel expenses and we will provide you with a contribution for your lunch.

Length of the internship: 3 months

Starting date: as soon as possible!

Requirements:

- Candidates must be proficient in Photoshop, able to use a digital camera
- Proactive attitude
- Fluent in English both written and oral
- Ability to work in a fast-paced environment

If you think you are the right candidate do not hesitate to send your CV and cover letter to careers@hardlyeverwornit.com

Hardly is looking for a bright, motivated and hardworking individual to join the Logistics team.

The ideal candidate will have keen attention to detail, be proactive, organised and flexible in order to meet deadlines and deliver results.

An ability to work both in a team and independently on set tasks is crucial.

The internship is based at our Bond Street offices and involves providing support in managing the company warehouse and the process flow of stock from when items come into the building to the point of dispatch. Providing excellent customer service is key.

You will learn how to manage projects from assignments that will be given, you will also learn about logistics from hands on experiences and working closely with the head of logistics. Handling beautiful garments and fashion pieces on a daily basis is also an added bonus for fashion lovers.

This is a non paid internship but we cover food and travel expenses.
Please contact us for further information. careers@hardlyeverwornit.com

We are seeking an enthusiastic and eager Fashion Sales & Marketing Communication Assistant to join our team at our Head office in London. This role covers all aspects of the marketing mix and will involve everything from planning, the creative, through to campaign rollout across all media channels. Social experience is key, as is a Fashion and Retail Marketing background. Hardly Ever Worn It.com is a global business, so it is vital that the applicant is fluent in both Spanish and English as a minimum. Additional daily responsibilities include approving stock for sale and managing inventory. It is therefore vital that the applicant has an in depth knowledge of the luxury brand market. The applicant will also be the face of the brand and required to deal with our VIP clients, so it is vital that they are presentable and representative of the brand at all times.

Job Duties

Marketing Planning

Able to plan, strategies and consider key influences or dynamics to a marketing plan. The plan can be for specific campaigns or a particular area of marketing or an annual plan.
Timely plan delivered.
Demonstration of consideration for all users, factors or audiences.
Identification of key metrics, desired impact, key results.
Clear and concise communication.
Campaign Development and Delivery

Following approval of a Creative or Campaign idea. The concept is developed beautifully, consistently and effectively for all channels.
Campaign is executed in timely fashion.
Development encompasses all aspects/platforms and is executed to the same level.
Campaigns message and content are adjusted or edited suitable.
Real time assessment of campaign performance and adjustment to maximise impact and engagement.
Social Media Marketing & significant growth over three month period.

Engaging and impactful social media campaign that follows plans, ideas and development. Utilises all social media channels in an efficient and effective manner.
Successful engagement
Use of plans and integration from overall marketing plan.
Application of best practice.
A desire to drive and broaden the digital shop window.

Reporting and Review
Clear and concise presentation
Demonstrate what the key success factors or criteria are.
Well and effectively presented reports with ability to show solid understanding of the activity and its success or failure.

Inventory & Approving
Managing time effectively between marketing responsibilities and management of Inventory management
Solid understanding of the luxury market with the knowledge and experience to establish authenticity and value of products
Organised, pro-active and speedy approach required for this daily task.

Qualifications

Degree or equivalent in Fashion & Brand Marketing

1-2 years experience working in Fashion/Retail/Brand Marketing

Fluent in at least two languages: English/Spanish essential

Media Experience preferred

PR Experience preferred

Photoshop trained, with experience and evidence of working the software

Experience of marketing campaigns, website development, multiple client communications.

Self starter, practical, able to work under pressure.

Interview Requirements

CV and examples of work, campaigns and designs will be required.

2nd interview will require a short presentation.