Careers at HEWI London

As part of the customer service team in a fast-growing and fast-paced online fashion business, you will be responsible for:

- Assisting customers with order enquiries via email and telephone
- Provide product and service information to customer
- Provide an impeccable level of customer service to clients
- Manage accounts effectively and professionally
- Work with operations teams and customer to resolve any order discrepancies
- Stay on top of all customer queries providing timely and updated status reports to the CS Manager
- Review and maintain orders through the order management system
- Proactively communicate issues pertaining to his/her account – to the relevant internal business partners and customer
- Excellent customer service and problem-solving skills
- Organise VIP deliveries
- Excellent planning and organisational skills
- The ability to work calmly under pressure

The Ideal Candidate

Desired Skills:
- Previous experience in the luxury/ fashion sector
- Excellent verbal and written communication skills
- Knowledge of luxury brands
- Ability to work under pressure in a fast-paced environment
- Confident, articulate and eloquent
- Proficient user of IT systems, both customer service specific and windows packages
- Strong listening skills
- Problem solver with strong organizational and follow-up skills
- Flexibility in schedule, able to assist with overtime if necessary